Effective Date: 01/01/2025
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Receipt or proof of purchase is required.
Please note that certain items, such as clearance or final sale products, may not be eligible for returns. These exceptions will be noted at the time of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. We will inform you of the approval or rejection of your refund after the inspection.
If approved, your refund will be processed, and the credit will be applied to your original method of payment. Please allow a certain number of days for your card issuer or payment platform to process the refund.
Shipping Costs for Returns
- You are responsible for covering the shipping costs for returning items unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Clearance or final sale items.
- Gift cards.
- Items damaged due to misuse or improper handling.
How to Initiate a Return
- Contact us via email at contact@cellfashionusa.com or call us at 614 673 8734.
- Provide your order number, receipt, and details about the item you wish to return.
- Follow the instructions provided by our customer service team to complete the return process.
Thank you for choosing Cell Fashion USA. We value your trust and strive to ensure your satisfaction with every purchase.
